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Verify your identity

Before we can help you with sensitive requests, we need to confirm who you are. This quick, secure step protects your accounts and personal information from unauthorised access.

Why identity verification matters

CommBank is committed to keeping your banking and personal details safe. Verifying your identity helps us:

  • Prevent fraud and unauthorised access to your accounts.
  • Make sure any changes, claims or requests are genuinely from you.
  • Comply with Australian laws and regulations designed to protect you.
  • Provide faster, more personalised support once you are verified.

Your details are encrypted and stored securely. We will only ask for information we genuinely need and will never request your full password via email or phone.

How would you like to identify yourself?

Choose the option that matches the information you have available. You can verify using your CommBank account details, or with a government-issued ID.

CommBank customer

Use your CommBank card number, account details and personal information to verify your identity.

 Continue

Your information is secure

We use multi-layered encryption, bank-grade security and 24/7 fraud monitoring to protect your details. CommBank is covered by the Australian Government Guarantee on deposits.